Refund policy
RETURN & EXCHANGE POLICY
Last Updated: September 30, 2026
At Pak Cloth House, we want you to be satisfied with your purchase. Please read this Return & Exchange Policy carefully before placing your order.
1. RETURN & EXCHANGE PERIOD
Return or exchange requests must be submitted within 7 days of receiving your order.
Requests submitted after 7 days may not be accepted.
2. ELIGIBLE RETURNS & EXCHANGES
We may accept a return or exchange if:
• You received a wrong product.
• The product is damaged or defective when received.
• An item is missing from your order.
• The product received is significantly different from the product ordered.
For damaged, defective, or incorrect items, please contact us as soon as possible and provide clear photographs or videos of the product and packaging.
3. PRODUCT CONDITION
To be eligible for a return or exchange, the product must:
• Be unused and unworn.
• Be in its original condition.
• Have all original tags, labels and packaging attached.
• Not have any stains, perfume smell, makeup marks, washing marks or other signs of use.
• Include all accessories or items originally supplied with the product.
Products that have been used, washed, altered, stitched, damaged or otherwise modified may not be accepted.
4. ITEMS THAT CANNOT BE RETURNED OR EXCHANGED
The following items are generally not eligible for return or exchange:
• Sale, discounted, clearance or promotional items.
• Stitched or altered products.
• Products that have been washed, worn or used.
• Products with removed or damaged tags.
• Products damaged after delivery due to customer handling.
• Products returned without original packaging.
• Items purchased specifically as final sale.
• Customised or specially altered products.
Certain products may have additional brand-specific restrictions.
5. CHANGE OF MIND / SIZE ISSUES
Returns or exchanges due to change of mind, colour preference, or incorrect size selection by the customer may not be accepted.
For unstitched products, customers should carefully check the product description, measurements, fabric details and size information before placing an order.
6. DAMAGED OR WRONG ITEMS
If you receive a damaged, defective or incorrect product:
1. Contact Pak Cloth House within 7 days of delivery.
2. Provide your order number.
3. Send clear photographs of the product.
4. Where requested, provide photographs or videos of the packaging and shipping label.
5. Do not use, wash, stitch or alter the product before the issue is reviewed.
Our team will review the claim and inform you whether the item qualifies for an exchange, replacement or other applicable resolution.
7. EXCHANGE
If an exchange is approved, the replacement product will be subject to availability.
If the requested replacement is unavailable, Pak Cloth House may offer an alternative product of similar value or another appropriate resolution.
8. RETURN SHIPPING
If the return or exchange is required because Pak Cloth House sent a wrong, damaged or defective item, we will provide appropriate instructions regarding return shipping.
For returns that are not caused by an error or defect on our part, the customer may be responsible for applicable shipping charges.
9. REFUNDS
Where a refund is approved, Pak Cloth House will process the refund within 7 business days using the applicable payment or refund method available for the original order.
After the refund has been processed, the time required for the refund to appear in the customer's account may vary depending on the payment method and financial institution
. Shipping charges may be non-refundable unless the return is due to an error, damage or defect attributable to Pak Cloth House.
10. HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange, please contact us with:
• Order number
• Customer name
• Phone number
• Reason for the request
• Clear photographs or videos where applicable
Please do not send any product back before receiving return instructions from Pak Cloth House.
11. ORDER CANCELLATION
If you need to cancel an order, contact us as soon as possible.
Once an order has been processed, dispatched or handed over to the courier, cancellation may no longer be possible.
12. INSPECTION
All returned products are subject to inspection. Pak Cloth House reserves the right to decline a return or exchange if the product does not meet the conditions stated in this policy.
13. CONTACT US
For return and exchange queries, please contact us:
Pak Cloth House
H.M Plaza, Rana Street, Anarkali Bazar, Bahawalnagar, Pakistan
Email: pakclothhouseofficial@gmail.com
Phone / WhatsApp: 0325-6437933
Website: https://pakclothhouse.store/